GraciaWoman

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CANCELLATION, RETURNS & EXCHANGES

Our guarantee is unconditional provided you return your items in its original condition within 14 days for a full refund or exchange.

We highly recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.

If you wish to cancel your order:

You can notify us by email to customerservices@graciawoman.com before we have despatched the goods to you;

or where goods have already been despatched to you, by returning goods to us in accordance with below.

The product must be returned in the same condition it was delivered in, with all its tags still attached correctly. If the product is not returned in this condition then a refund or exchange cannot be given.

Please complete the Delivery Receipt Form enclosed with your order as this will help speed up the refund process. Any comment(s) regarding the reason for return will be greatly appreciated.

Please, remember to try on your garments for size & comfort before washing. Please, do not remove labels.

Where the return is because the goods were damaged, we will where possibly supply a replacement. Otherwise, on receipt of the returned item and our confirmation that the return product has met the conditions, we will return the refund by the payment method which was originally used to make the payment.

If we have an email address for you, we will contact you to let you know when we have received your returned parcel.

The costs of returning goods to us shall be borne by you.

This does not affect your statutory rights.

Payment Accepted